Privacy Policy

Welcome to the Uptime website, operated by Syntrex Digital Limited. We highly value your privacy and are committed to protecting your personal data. This Privacy Policy outlines what data we collect, how we use and store it, and the measures we take to ensure its security.

By using our website, you agree to the terms of this Privacy Policy. We encourage you to read it carefully to understand how we process your data and how you can manage your privacy while using Uptime.

If you have any questions or need further information, you can always contact us through the contact details provided in this Policy.

1. Information We Collect

We collect information solely when you voluntarily provide it by contacting us through our website, such as by filling out contact forms or using the provided contact details. This may include:

• Personal Information:
  • Full Name: To personalize our responses to your inquiries.
  • Email Address: For communication and to send requested information.
  • Phone Number: To clarify the details of your query, if provided.
  • Message Content: To understand your request and deliver an appropriate response.
• Business Information:
  • Company Name: To tailor our services to your business-related inquiries.
  • Company Website: To better understand the context of your inquiry and provide accurate information.
• Technical Information (Automatically Collected):
  • Browser type and operating system used.
  • IP address for geographic analysis.
  • Pages visited on our website and the time spent on each.
  • Referral source (e.g., search engines or external links).

This data helps us understand user needs, enhance our services, and optimize website functionality. Additionally, we use technical data for troubleshooting, analytics, and improving the overall user experience.

2. Purpose of Data Collection

We use the collected information for the following purposes:

• To respond to your inquiries and messages submitted via the website.
• To provide updates, services, or information you request.
• To improve our website’s functionality and user experience by analyzing visitor behavior.
• To maintain internal records for analysis and quality improvement.
• To comply with legal obligations, resolve disputes, and prevent fraudulent activity.
• To develop new features and services based on user preferences and feedback.
• To ensure the security of our website and users, including preventing unauthorized access or misuse.

3. Data Sharing with Third Parties

We place great importance on protecting your privacy and ensure that your data is used solely for the purposes for which it was collected. However, in certain cases, we may need to share your data with third parties. We do this only under strict conditions and limitations to ensure security and compliance with the law. Below are the circumstances in which your data may be shared with third parties:

• Service Providers

We may share your personal data with third parties who provide services on our behalf, such as hosting, payment processing, analytics, marketing, or advertising services. These third parties may have access to your data only to the extent necessary to perform their duties and are required to protect your data in accordance with our privacy and security standards. We enter into agreements with them to ensure they comply with strict data protection requirements.

• Legal Obligations

In some cases, we may be required to share your personal data with government authorities or other third parties when mandated by law or to comply with legal obligations, such as responding to court orders, investigations, or other mandatory requests. We may also share data to protect our rights, property, or safety, as well as the rights, property, and safety of our users or others.

• Transfer in the Event of a Corporate Change

In the event of a reorganization, merger, sale of the company, bankruptcy, or other corporate changes, your data may be transferred as part of the asset transfer or as a result of such corporate restructuring. We will strive to notify you of such changes when necessary and ensure that your data continues to be protected in accordance with this privacy policy or its updated version.

• International Data Transfers

We may transfer your personal data to countries outside your jurisdiction, including countries where the level of data protection may differ from the standards of your country. In such cases, we take the necessary steps to ensure that the data transfer is carried out in compliance with legal requirements, including the use of appropriate standard contractual clauses or other mechanisms to protect your data.

• Public and Aggregated Data

We may share anonymized, aggregated, or statistical data with third parties for analysis, marketing, or other commercial purposes. This data does not contain any information that would allow you or any other user to be identified. We ensure that the sharing of such data does not compromise your privacy and is in line with our commitment to protecting your personal data.

If you have any questions or concerns about the sharing of your data with third parties, please feel free to contact us using the provided contact details.

4. Third-Party Partners

• To enhance our website’s functionality and analyze user behavior, we use Google Analytics. This service provides insights into how visitors interact with our website and helps us improve its content. Google Analytics may collect data such as your IP address, session duration, and activity on various pages. This data is processed in accordance with Google’s Privacy Policy, which we encourage you to review for more details.Reports and aggregated statistics generated by Google Analytics help us identify trends, optimize website performance, and develop new features. While we rely on this service to enhance our website, any data shared with Google Analytics is anonymized to ensure user privacy.

• The Uptime website uses Paddle.com services for payment processing. Paddle.com acts as the authorized reseller of our products and services. This platform ensures a secure and convenient payment process, including handling credit cards, digital wallets, and other popular payment methods.By leveraging Paddle.com, we guarantee the protection of your payment data, compliance with international security standards, and a high-quality experience when purchasing our products or subscriptions.For more information about Paddle.com’s policies, you can refer to their Terms of Use and Privacy Policy.

5. Data Retention

We retain your personal information for five (5) years from the date it is provided, unless a longer retention period is required by law. After this period, the information is securely deleted. If you wish to inquire about the retention period for specific data or request its deletion, please contact us.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that enable us to:

• Remember your preferences, such as language or display settings.
• Analyze traffic and user behavior to optimize site structure and content.
• Measure the effectiveness of marketing campaigns and improve advertising efforts.
• Collect anonymous statistics to identify and address potential issues on the site.

Types of Cookies Used:

• Session Cookies: These are temporary and deleted after you close your browser.
• Persistent Cookies: These remain on your device until manually deleted or their expiry date is reached.

Some cookies are essential for website functionality (e.g., secure login or access to certain features), while others enhance user convenience. You can manage or disable cookies through your browser settings; however, doing so may limit site functionality and accessibility.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Request the deletion of your information (subject to legal obligations).
• Opt out of receiving marketing communications.

To exercise these rights, contact us at [email protected]. We aim to respond to all requests within 30 days.

8. Users Under 18

Our website is intended for individuals aged 18 and above. If you are under 18, please refrain from providing any personal information. If we discover that we have inadvertently collected data from a minor, we will delete it immediately. If you believe such data has been collected, contact us to resolve the issue.

9. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access a copy of your personal data.
• The right to request corrections to inaccurate or incomplete information.
• The right to request deletion of your data.
• The right to restrict the processing of your data temporarily.
• The right to data portability, allowing you to receive your information in a structured format.
• The right to object to data processing for marketing purposes.

To exercise your rights, contact us at [email protected]. We strive to process all requests within 30 days.

10. CCPA Compliance

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what categories and specific data we collect and how it is used.
• The right to request the deletion of your personal information.
• The right to opt out of the sale of your personal information.

While we do not sell personal data, you can contact us at [email protected] to inquire about your rights or address any privacy concerns.

11. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage method can guarantee absolute security. We continuously update our security practices to safeguard against emerging threats.

12. Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The effective date at the top of this document will be updated accordingly. We recommend reviewing this page regularly to stay informed about any updates.

13. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your information, please contact us:

Uptime
Email: [email protected]